FAQ’s

How do I find my tyre size?

The best way to find out which tyre size you need is to look at your current tyres. You will find the tyre size imprinted on the sidewall of the tyre (e.g. 205 50 R16 98V run flat). You are looking for the width of the tyre (i.e. 205), the sidewall (i.e. 50) and the rim size (i.e. 16). You will also need the load and speed rating (i.e. 98V) and finally check if it is a run flat or specialist fitment for your type of car (i.e. MO for Mercedes).


What can I do if I’ve got the wrong tyre size?

First, check again the tyre size on your current vehicle. If you’ve simply requested a tyre quote for what turns out to be the wrong size – don’t worry – just do another search with the correct tyre size. If you have already placed an order and organised a fitting with the wrong sized tyre, then please contact us immediately. Our team may still be able to change the tyres we are sending out to you, but it’s important that you contact us straight away to amend the order. It is your responsibility to make sure that you ordered the correct size or fitment. A cancellation charge will be applied if our technicians cannot fit your tyre due to incorrect tyre size being supplied.


The tyre brand I want isn't listed, what can I do?

Contact us and we will do our best to supply your preferred brand. On the rare occasion where this is not available, our team will recommend an alternative.


I can't find my tyres on the apps?

We have access to over 6,000 different tyres! So, on the rare occasion that you can’t find what you’re looking for on the apps, please contact us, we will be happy to help.


When can you complete my order?

Once your order is confirmed, once you have select your service, schedule the appointment and paid for the service.


What does the speed rating mean?

It tells you the maximum speed of use and level of performance the tyre can safely operate to.


What does 4x4 mean?

A vehicle that has the ability to have all 4 wheels receiving power from the engine.


What does RNF mean?

RNF stands for reinforced. Reinforced tyres tend to be fitted on small vans, people carriers and some SUV or 4X4 vehicles and some estate cars.


Do you charge for tyre disposal?

Tyre disposal is included in the quoted price. We dispose of tyres responsibly.


When should my tyre be replaced?

A tyre should be replaced when 3mm or less of the tread is remaining; the legal limit for a car tyre in the Malaysia is 1.6mm across three-quarters of the tread. Other warning signs that your tyres may need replacing are:


  • When your tyres are worn to the legal limit (1.6mm for a car in the Malaysia).
  • If your tyre shows signs of ageing (i.e. cracks on the tread or sidewall).
  • If your tyre is damaged (i.e. a bulge on the sidewall).
  • If you can see abnormal wear (i.e. the centre of the tyre is wearing much quicker than the shoulders).
  • If the tyres are not suited to your vehicle (i.e. you are having handling problems).
  • If you get a puncture, though on occasion a tyre can be repaired.

What happens to my old tyres?

We dispose of your old tyres using carefully selected professional tyre disposal companies. The old tyres are used in a number of different ways: they could be sent to remould manufacturers; used in road construction or for soft playground coverings; used as fuel at a power station; or even utilised for sea defence schemes. MisterTyre believes that the protection of the environment is a real concern, and we ensure that we dispose of your scrap tyres in the most ecologically and environmentally friendly way possible.


Do you offer a breakdown service?

No, MisterTyre is not a breakdown or rescue service, so we are unable to change tyres at the roadside on main roads.


What are your opening hours?

We are open 7 days a week, 8am to 10pm.


What are your fitting times?

We fit 7 days a week, 8.00am to 10pm.


Are the mobile tyre vans equipped with the right tools for the job?

All of the MisterTyre vans are equipped with state-of-the-art tyre changing machines that incorporate a pneumatic arm and bead raiser, tyre balancing machines and a compressor to inflate tyres. All of the equipment is similar to the equipment you would expect to see in a traditional tyre shop, with the exception that we bring the tyre shop to you.


How much space do you need to change a tyre?

We need to be able to get access to both sides of the car, and be able to park the fitting van near to where the vehicle is parked. Driveways or car parks are ideal, providing there is sufficient space around the vehicle.


At Condo Residences, please help us to identify sufficient space for both our van and your vehicle either within the condo area or by the street outside the condo area.


Can you just deliver my tyres?

No, our service includes fitting tyres. We don't operate a delivery only service.


How do you balance my wheels?

Every one of our mobile fitting vans is equipped with a state-of-the-art balancing machine capable of balancing wheels from 10 inches all the way up to 22 inches in diameter!


What balancing weights do you use?

At MisterTyre we use stick-on weights, therefore ensuring that your wheels always look their best.


Do you do puncture repairs?

No. MisterTyre do no attend to puncture repairs.


Where do you fit tyres?

We currently cover klang valley area only. We will constantly update you once we expand our coverage area in months to come.


How can you offer tyre alignment?

Tyre alignment requires a completely flat surface to enable accurate alignment, and we use new sophisticated carjacking technology that will be able to jack your vehicle to flat position out door. However, if the surface in your fit out location is not suitable we will not perform the alignment.


How can you change tyres so quickly?

We can give each job our complete attention because, unlike at a garage, we don’t have other jobs waiting. We dedicate the time to you and your tyres. We also employ highly trained technicians and use time and motion methods in our processes to ensure we do the job right, on time.


Do you sell part worn tyres?

No, we don’t sell part worn tyres.


Are my tyres fully guaranteed?

Yes, we only fit new tyres and all our new tyres are guaranteed by the manufacturer against manufacturer defects. This guarantee will not cover punctures or any other accidental damage that is not a defect in the construction of the tyre. If you have any problems, contact us to discuss the issues.


How do I pay?

We accept all credit card and direct debit (FPX) payment method during booking process.


Is my credit transaction secure?

Yes. We are using e-GHL payment gateway which complies with all bank regulation and security requirements.


How do you stay competitive?

There are many instances where we have achieved substantial savings when compared to other tyre retailers. We regularly check our prices against competitors to ensure that we are offering the best prices. We promise to beat any like-for-like quote, that's our price promise to you.


Can I cancel my fitting?

All reschedule or cancellation can be done via our apps. Fittings can be cancelled without incurring a cancellation fee up to the day before your fitting date. Bookings cancelled after this time will incur a cancellation fee of RM 50.00


Can I change the fitting time and place?

Yes, you can change the fitting location of your existing booking. Reschedule can be done via the apps at least one day prior to your fitting date.


What is your refund policy?

If you have paid for your tyres online but require a refund, this will be made at the price stated on the website on the date of purchase. Please allow 14 working days for refunds to be processed into your account.


How do I contact you?

Address: S-13-06, Level 13, First Subang Mall, Jalan SS 15/4G, 47500. Subang Jaya. Selangor. Malaysia.

Email: info@mistertyre.com


What is your late cancellation fee?

You can cancel up to the day prior to your booking without incurring a charge. Our on the day cancellation fee is RM 50.00.


I have an emergency and really can’t wait: can I get my tyres fitted today?

As we have to order the tyres in, it is very unlikely that we will be able to come out to you the same day.


Do you retain any of my personal information?

For safety purposes we collect information about your vehicle and your contact details. On rare occasions, tyre manufacturers have recalls on products and we are required by law to use retained details to contact customers in such an event. We do not share any other information with any third party unless you have explicitly consented.


Are your staff fully trained?

MisterTyre only employs the highest calibre of mobile technician. MisterTyre is not a franchise and we hand pick all of our technicians.


What other services do you offer?

We currently offer tyre fitting & balancing, tyre rotations, alignment, engine oil change and battery change.